30-Day Money-Back Guarantee

Try PAPA HERO risk-free for 30 days. If you're not completely satisfied, we'll refund your purchase—no questions asked.

• Full refund within 30 days of purchase
• No need to return opened products
• Keep the product even if you request a refund
• Simple refund process through Bebe or email

Eligible for Refund

You're eligible for a full refund if:

• You're not satisfied with the product
• The product doesn't meet your expectations
• You experience any issues with the product
• The product arrived damaged or defective
• You received the wrong product

How to Request a Refund

Refund Processing Time

Once we approve your refund:

• Processing: 1-2 business days
• Bank/card posting: 3-5 business days
• Total time: 4-7 business days

You'll receive a confirmation email once the refund is processed.

Subscription Refunds

For subscription orders:

• Cancel anytime before next shipment
• No cancellation fees
• Current order eligible for 30-day guarantee
• Manage subscriptions in your account dashboard

Damaged or Defective Products

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We'll send a replacement immediately (free shipping)
• Or receive a full refund if you prefer

Wrong Product Received

If we sent you the wrong product, we'll make it right immediately. Contact us and we'll send the correct product at no charge, plus you can keep the wrong item or return it for a prepaid shipping label.

Non-Refundable Items

The following are not eligible for refunds:

• Digital products (e-books, courses) after download
• Gift cards
• Promotional items or free samples

Exchanges

Want to try a different flavor? We offer hassle-free exchanges within 30 days. Contact us and we'll send your new flavor right away. Keep or return the original—your choice!

International Returns

International customers are eligible for refunds under the same 30-day guarantee. However, return shipping costs are the customer's responsibility unless the product was damaged or incorrect.

Refund Method

Refunds are issued to the original payment method. If the original payment method is no longer available, we'll work with you to find an alternative solution.

Contact Us

Need help with a return or refund? We're here for you: